A specially trained Registered Nurse and Paramedic team provides medical care. Each team member has extensive emergency and critical care experience. Neonatal transports involve the use of specially trained neonatal transport nurses who are accompanied by one of the primary flight team members. Neonatal nurses undergo specialty training in UMC's level 3 Neonatal ICU, and maintain certification in high risk neonatal intensive care nursing.

Each Flight Nurse must have a minimum of two years critical care experience and be certified in ACLS, BTLS (or other acceptable trauma course), PALS, NRP, and CCRN, CEN, or CFRN. They must go through an extensive training program that includes a cadaver skill lab, surgery rotation for endotracheal intubations, rotations through a number of the hospitals critical care units, and flight physiology.

Each Flight Paramedic must have a minimum of two years critical field experience and be certified in ACLS, BTLS, PALS, and NRP. They must also go through an extensive training program, which includes procedures performed in cadaver lab, endotracheal intubations, rotations through a number of hospital critical care units, and flight physiology.

Aviation support is provided by Petroleum Helicopters Incorporated based in Lafayette, Louisiana. Pilots must have a minimum of 2000 hours total helicopter time. They must possess a commercial pilot's license including instrument rating and complete annual FAA commercial flight refresher course. All current pilots have completed a factory school or equivalent in the Bell 230 aircraft and average over 4000 hours of flight time and 12 years experience. All pilots are required to obtain their Air Transport Pilot (ATP) rating.